Question 1

How quickly will VisionAery respond?

Accepted Answer

We reply to most messages within one business day. If you include a few details about your site and what you want to detect, our team can come back with a more useful, specific response on the very first reply.

Question 2

What details should I include in my message?

Accepted Answer

The more context the better: the type of facility, roughly how many cameras or sites are involved, the video management system (VMS) or SCADA platform you already run, and what you are trying to detect — liquid leaks, fire and smoke, flare conditions, or something custom.

Question 3

Do I need to buy new cameras to work with VisionAery?

Accepted Answer

Usually not. VisionAery is built to turn the cameras already on your sites into real-time detection wherever the existing feeds and placement allow it. A site survey confirms which views are usable and whether any cameras should be added or repositioned for reliable coverage.

Question 4

Which analytics can I ask about?

Accepted Answer

Our core computer-vision analytics are Liquid Leak Detection, Fire & Smoke Detection, and Flare Monitoring. We also build custom analytics and models for site-specific detection needs, and provide AI consulting, data integration, remote configuration, and hardware sourcing around them.

Question 5

Is there a phone number, or is everything handled by email?

Accepted Answer

The fastest way to reach us is email at support@visionaery.com, which routes straight to the team that can scope your project. Sending a message through this page reaches the same inbox.

Question 6

Where is VisionAery located and who do you serve?

Accepted Answer

Our headquarters is at 9200 W Cross Drive, Suite 225, Littleton, CO 80123. We work with industrial operators across the lower-48 United States, including oil and gas, water and wastewater, utilities, and mining.

Question 7

What happens after I submit the contact form?

Accepted Answer

Your message is routed to our team, who follow up to understand your goals and existing infrastructure. Where it makes sense, we will suggest a proof of concept (POC) on one of your own sites so you can see the analytics running on your real cameras before committing.

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